Administration & Digital Services Officer
Writing NSW is looking for an enthusiastic and highly organised Administration & Digital Services Officer to provide financial and general administrative support for our diverse programs and contribute to the development of new digital platforms and services.
Reporting to the Membership & Operations Manager, you will carry out day-to-day financial and general administration, provide support for member programs and services, assist with designing and delivering digital services, respond to public inquiries, administer databases, coordinate venue bookings, assist with events and other activities, and undertake other tasks as required. Writing NSW is expanding its digital platforms and presence, and you will be a key part of the team working on our digital expansion strategy.
You will have demonstrated experience in customer service, digital platforms, financial administration, and in general administrative tasks including database management. You will be an excellent communicator and team player, with the ability to manage multiple projects at a time.
Consultative, but also able to work independently, you will demonstrate a rigorous attention to detail and a determination to get things right. Experience working in a member-based organisation and engagement with the writing community will be an advantage.
This is a full-time position, with some weekend and evening work required. The salary package, including superannuation, will be in the range of $50,000-$55,000 per annum depending on experience.
Applications should include your CV, a cover letter addressing the selection criteria (below) and contact details for at least two professional referees. Applications should be emailed to firstname.lastname@example.org by midnight on Sunday 10 October.
Writing NSW welcomes applications from Indigenous people and those from diverse backgrounds.
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For further information, contact Rowena Tuziak at email@example.com
Selection criteria: Administration & Digital Services Officer
- Excellent organisational skills, including ability to manage multiple projects at a time while maintaining meticulous attention to detail
- Strong digital skills and aptitude and experience working with multiple platforms
- Experience in digital communications, including website administration, e-newsletters and familiarity with social media
- Experience in front-line customer service, including responding to face-to-face, telephone and electronic inquiries
- Experience in day-to-day financial administration, including processing payments, reconciliations, invoicing, and accounts receivable and payable
- Experience administering a database
- Demonstrated ability to work independently, while also being a constructive team member and ensuring managers and colleagues are kept informed
- Excellent communication and interpersonal skills, including the ability to promote Writing NSW services and to liaise with members, volunteers and others
- Engagement with the writing community and understanding of writers’ needs
- Ability to think strategically and to make a creative contribution to organisational programs and strategies
- Flexibility and willingness to take on tasks as required
Located in beautiful Callan Park, Lilyfield, Writing NSW is a not-for-profit organisation that provides support to writers at all stages of their careers. We run a lively program of courses, workshops and events as well as providing a range of services to our members and the broader writing community. We receive funding from Create NSW, the Australia Council and Inner West Council.
Writing NSW acknowledges all the First Nations people of what is now the state of NSW and pays respects to their elders and storytellers, past, present and emerging.
Writing NSW encourages the submission of proposals to include in our twice-yearly course programming rounds. We schedule courses in March/April (for June-December of the same year) and in August/September (for January-June of the following year).
If you are a writer or author with experience teaching/tutoring, or if you have significant experience working in a relevant field with industry expertise, we will consider your proposal during the planning stages of our program.
To be considered you must complete the Expression of Interest form.
Due to the COVID-19 pandemic, Writing NSW have suspended their internships. Contact us with any questions.
Writing NSW has two different internship periods. The first is from January until June, and the second is from July until December.
Each half year, we look for three enthusiastic, creative people with an interest in writers and writing to join our volunteer intern program.
This is an excellent opportunity for emerging arts workers with an interest in literature, communications or arts management to develop their skills by working with our talented and supportive team.
As one of our interns, you will produce online content, work on digital and other projects, contribute to communications strategies, liaise with publishers and the broader writing community, help manage our library, assist at events, and undertake general administration tasks as required.
Each of our interns work one day per week at our office in Callan Park, Lilyfield. They work closely with our Membership & Administration Officer, Project and Communications Officer and Program Officer, under the direction of our CEO. Our interns receive a transport and meal allowance for each day of work and they are able to undertake a short course at Writing NSW free of charge, subject to availability.
Located in beautiful Callan Park, Lilyfield, Writing NSW is the premier writing organisation in the state, providing support to writers from all backgrounds and at all stages of their careers. A not-for-profit organisation, we run a lively program of face-to-face and online courses, workshops and events as well as providing a range of services to our members and the broader writing community. Writing NSW receives funding from Create NSW, the Australia Council and the Inner West Council.